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Utility Billing and CRM Solution for Multi-Utilities and Municipalities

Modern Utility Billing Software as a part of Billing and Customer Management Suite is specially designed to enable utility service providers growth by automating business operations and improving customers’ experience with little effort.

New regulations and harsh competition, evolving customer expectations, ageing infrastructures, and governments’ pledge for environmental sustainability put a lot of pressure on modern utility companies in the attempt to adopt utility billing services to be future-proof and investment-efficient.

 

Tackle these challenges with the MaxBill Utility Billing Solution, which ensures maximum scalability for public utilities, property managers, and municipalities that are serving commercial business properties or/and residential customers.

 

Automate your key business processes, streamline customer journeys, expand your service portfolio, drive higher profits, and grow your business exponentially while maintaining complete control over your financial streams with MaxBill powerfull utility billing system!

Find your solution with MaxBill Utility Billing software

Tenant Billing

MaxBill helps process tenant data for all metered and non-metered services (water, heat, chill, electricity, gas, etc.) as well as standing charges (admin fee, gas standing charge, meter maintenance, etc.). Our tenant billing software automatically generates accurate invoices for all parties involved—leaseholders, housing associations, managing agents, and tenants.

 

 

The SaaS utility billing platform combines CRM, billing, and reading management into one composable system with automated and in-full control over property and customer end-to-end procedures, as well as the ability to easily onboard new commercial partners to facilitate profit growth and service portfolio expansion.

Public Utility

Our meter-to-cash solution provides public utilities with a single platform to manage multiple utility services (water, electricity, natural gas, telephone service, etc.), handling the full-cycle flow from metering to billing, debt management, and revenue assurance.

Apart from billing and revenue management, MaxBill utility billing systems deliver comprehensive options for managing a network of partners, vendors, and, of course, customers, helping reduce costs-to-serve and increase subscriber satisfaction.

Municipalities or City Services

A utility billing software for municipalities and facilities allows the management of all services and payments within a single, centralized system.

MaxBill ensures flat-rate and consumption-based billing, one-time and recurring charges, meter connection, disconnection and moving, charging and billing penalties, and auto-pays processing. Fast and accurate calculations result in efficient billing procedures and transparent and clear utility bills that are fully compliant with the local regulatory environment. Enhance operations with the ultimate utility billing software for municipalities!

Water Utility Billing

MaxBill proficiently manages and implements any billing scheme established within water companies for payers. Recognizing the regulatory pressures from consumer watchdogs, our specialists assist in integrating diverse tariff models, including those addressing water poverty concerns.

 

Our water billing software for utilities includes debt collection functionality and customer churn prediction, which is pivotal in bolstering customer retention and satisfaction, thereby ensuring a consistent revenue stream.

Gas Billing

MaxBill assists gas companies in their service provisioning, catering to Non Daily Metered (NDM) customers, Large Daily Metered (LDM) customers, Daily Metered (DM) customers, and large businesses with tailored tariff needs. Our utility billing software delivers accurate calculations that take into account the nuances of tariffs, such as capacity and commodity charges, and deviations from forecasted usage.

 

In addition, MaxBill utility billing solutions aid gas companies in adhering to the stringent demands of consumer watchdogs and ensuring compliance with ever-evolving energy regulations.

Solar Energy Billing

MaxBill offers a streamlined SaaS solution tailored for renewable energy stakeholders. Our platform simplifies the end-to-end business process, from green product development and customer onboarding to efficient utility invoicing and revenue collection.

 

Designed for compatibility, MaxBill’s electricity billing software seamlessly integrates with various metering systems, ensuring accurate data processing. This integration accelerates customer onboarding and facilitates the timely launch of new service packages.

Designed to Advance Utility Billing Services

Our solution enables public and independent utility providers and municipalities to manage multiple services and offers attractive packages with zero-touch, automated service delivery, simplified customer support and transparent billing.

Our approach features precise processing and validation of meter data to support time-of-use-based (interval) billing plans, helps eliminate billing errors and ensures responsive customer service. The concept we follow encourages customer stickiness, reduces cost-to-serve, and boosts profitability

Validate, estimate and edit reads to calculate consumption for a specific period. Track all the consumption history and collect information about the equipment installed at the service delivery point, including costs and quantities available by location.

Manage all of your services offerings, price plans and add-ons within one solution. Extent certain service combinations of gas, electricity, water, heat, chill and more with different interest rates, taxation rules, pricing iterations, resource inventory demands, etc.

Administer customer profile (address, telephone, financial information, billing history, etc.) and make personalized offers based on preferences and account records – all within the smart utility billing solution.

Turn Utilities’ Challenges Into Opportunities And Profit

Ensuring fast and easy scalability of services and business models with high billing accuracy and growing customer loyalty 

Control Costs and Customer Loyalty 

 

“As switching your utility provider becomes easier, the utility market becomes more competitive. Number one service our customers are expecting from us — their providers — nowadays is complete control over their service packages and energy consumption”.

To stay on top of the competition, billing systems should provide solutions that keep customers loyal. By implementing MaxBill solutions, you foster that loyalty, giving your customers complete control over their energy usage and consumption costs.

In addition to management of utility and energy billing services, MaxBill provides a SelfCare portal module that allows individuals to become “consumption-conscious” and make smart decisions, respectively.

Transparent and Error-Free Billing Assurance

 

“Bill disputes make up a big part of our customer care workload. Most common dispute reasons are – incorrect charge amounts, unclear billing conditions, errors in the payment information”.

The level of utility bill automation provided by MaxBill solutions assures error-free billing, based on real meter reads and full detailing of the charges. This guarantees that each bill is both accurate and transparent, meeting the fundamental expectations of your customers, improving overall customer experience, and decreasing the customer churn rate.

Scaling services and business 

 

“Our day-to-day workload (for example, regularly managing various tenants) includes multiple complex operations and processing them as separate workflows slow down our growth. Any future deployment possibilities are also limited — while IT maintenance expenses are piling up”.

In a highly competitive market with minimal margins, the most effective way of optimizing your operational costs is through innovation and automated workflows that are aligned with your business processes. MaxBill utility billing software provides your business with infinite scalability, both within one uniform ecosystem or as separate modules, easily integrated into your existing IT infrastructure.

Seamless Tenancy Transition

 

“CoT process challenges dominate our current operational concerns. Our aim for streamlined and automated CoT procedures is hindered by limitations within our existing CRM system. Often, we experience hold-ups when coordination with other departments becomes necessary.”

MaxBill factors in the best practice scenarios that might be applicable in a particular area, facilitating a seamless change of tenancy for services. Our utility billing system software helps fortify the client’s financial integrity and allows for mitigating risks that could adversely impact the company’s standing and overall business trajectory.

Curious to see what’s under the hood?

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Featured Clients

Curious to know how companies benefit from MaxBill? See our Clients’ success stories.

Benefits Across Company's Units

Business Leaders

-Expand into new markets​

-Facilitate easy and rapid scaling of new services & business models​

-Foster customer growth and retention​

-Achieve an increase in revenues and profits​

-Enhance the trust and reputation​
of the company​

Finance Department

-Expand into new markets​

-Facilitate easy and rapid scaling of new services and business models​

-Foster customer growth and retention​

-Achieve an increase in revenues & profits​

-Enhance the trust and reputation of the company​

Sales & Operations

-Rapid time-to-market for new product offers, reducing the timeline from months to just 1-2 days​

-Eliminating manual processes and order errors​

-Providing quick and accurate quotes​

IT Department

-Unified system for integrating various types ​
of services and technologies onto ​
a single platform​

-Implementing a modern, standardized solution to replace multiple legacy systems​

-Streamlining billing system maintenance costs for optimization​

Ready to Scale Up Your Business?

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