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Billing and Customer Care Solution for Multi-Utilities & Municipalities
A smart billing solution to help utilities automate their business processes and enhance customer experiences
New regulation and harsh competition, evolving customer expectations, ageing infrastructures and the focus on environmental sustainability on top of everything else put a lot of pressure on modern utility service providers.
Greet these challenges with MaxBill Utility Solution which ensures maximum scalability for public utilities, property managers and municipalities that are serving business and residential customers.
Automate your key business processes, streamline customer journeys and expand service portfolio, drive higher profits and grow your business exponentially, while maintaining complete control over your financial streams.
Find your solution
Tenant Billing
MaxBill helps digest tenant data for all metered and non-metered services (water, heat, chill, electricity, gas, etc.) as well as standing charges (admin fee, gas standing charge, meter maintenance, etc.) and automatically generate accurate invoices for all parties involved—leaseholders, housing associations, managing agents and tenants. Our SaaS solution combines CRM, billing and reading management in one platform with automated and in-full control over property and customer end-to-end processes and bring in new commercial partners onboard to facilitate business growth.
Public Utility
Our meter-to-cash solution provides public utilities with a single platform to manage multiple utility services (water, electricity, natural gas, telephone service, etc.,) handling the end-to-end flow from metering to billing, debt management and revenue assurance. Apart from performing fast and accurate calculations that result in a transparent and clear invoice MaxBill is perfect for managing a network of partners, vendors, and, of course, customers, helping reduce costs-to-serve and increase subscribers satisfaction.
Municipalities / City Services
A smart solution for municipalities and facilities to manage all services and payments within a single, centralized system. MaxBill allows for handling flat rate and consumption-based billing, one time and recurring charges, meter connection, disconnection and moving, charging and billing penalties and processing auto-pays.
Designed Specifically for Utility Businesses
Our solution enables public and independent utility providers and municipalities to manage multiple services and offers attractive packages with zero-touch, automated service delivery, simplified customer support and transparent billing.
Meter-to-Cash
Our approach features precise processing and validation of meter data to support time-of-use-based (interval) billing plans, helps eliminate billing errors and ensures responsive customer service.
Metered Reads Management
Validate, estimate and edit reads to calculate consumption for a specific period. Track all the consumption history and collect information about the equipment installed at the service delivery point, including costs and quantities available by location.
Service / Product Catalog
Manage all of your services offerings, price plans and add-ons within one solution. Extent certain service combinations of gas, electricity, water, heat, chill and more with different interest rates, taxation rules, pricing iterations, resource inventory demands, etc.
Manage Customer Lifecycle
Administer customer profile (address, telephone, financial information, billing history, etc.) and make personalized offers based on preferences and account records.
Key Challenges We Help You Meet
“As switching your utility provider becomes easier, the utility market becomes more competitive. Number one service our customers are expecting from us — their providers — nowadays is complete control over their service packages and energy consumption”.
In the modern utility market, the key to staying on top of the competition is customer loyalty. By implementing MaxBill solutions, you foster that loyalty — giving your customers complete control over their energy usage and consumption costs.
“Bill disputes make up a big part of our customer care workload. Most common dispute reasons are – incorrect charge amounts, unclear billing conditions, errors in the payment information”.
The level of automation provided by MaxBill solutions assures error-free billing, based on real meter reads and full detailing of the charges. This guarantees that each bill is both accurate and transparent, meeting fundamental expectations of your customers, improving overall customer experience and decreasing the customer churn rate.
“Our day-to-day workload (for example, regularly managing various tenants) includes multiple complex operations and processing them as separate workflows slow down our growth. Any future deployment possibilities are also limited — while IT maintenance expenses are piling up”.
In a highly competitive market with minimal margins, the most effective way of optimizing your operational costs is through innovation and automated workflows that are aligned with your business processes. MaxBill provides your business with infinite scalability both within one uniform ecosystem or as separate modules, easily integrated into your existing IT infrastructure.
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