Billing and Customer Care Solution for Energy & Multi-Utilities
Powerful solution to help energy utility companies reinforce their billing, service delivery and customer support activities
As smart grids and deregulation are changing the market landscape for energy and utility services and the competition between players is getting harsher every day, the companies are not only faced with the challenge to improve their existing processes but also to find new ways to conduct business. However, most solution providers are unable to cope with the rapid changes due to outdated legacy IT systems and inefficient practices that are currently in place.
MaxBill offers utility companies the modern framework of technology and best practices for defining and implementing business processes that are integrated across an entire organization. The solution includes a library of preconfigured business processes, covering product management, service configuration, customer segments, meter and readings management, analysis and more.
By 2022, 55% of utilities will use a core digital platform to automate, optimize, and orchestrate assets, business processes, customers, and employees, thus improving efficiency and business outcomes.
Designed Specifically for Energy & Utility Businesses
MaxBill is not just another set of features or an additional layer of software that adds to an already complex IT environment. Our solution enables utility and energy providers to manage multiple services and offers attractive packages with zero-touch, automated service delivery, simplified customer support and transparent billing.
MaxBill gives companies the necessary tools to effectively connect all the departments in the organization and manage multiple service delivery, so they can concentrate on business operation and customers’ needs, not just billing activities.
Our approach features precise processing and validation of meter data to support time-of-use-based (interval) billing plans, help eliminate billing errors and ensures responsive customer service.
Manage and Predict Consumption
Control the consumption of metered services, billing it based on the selected service plan, and calculate the projected volume for any customer segment.
The MaxBill solution allows for automating the entire billing cycle mindful of available service rate plans, taxation rules, pricing iterations and other conditions and offering the suitable upsell with recommended service addons.
MaxBill is proud to help some of the best in the industry streamline business processes, improve customer experience and focus on capitalizing their strategic initiatives.
Services:Utilities, broadband, telephony
“MaxBill allows us to turn our smart meter readings into competitive advantages and generate full value from our customers, while the possibilities for adding services supported by complex bundling scenarios are endless.”
Services:Utility and Municipal services
“MaxBill offers virtually endless flexibility for us to configure any service, workflow process or revenue-generating activity while keeping the IT operation efficient.”
Services:Utility, Municipal services
“The flexibility of MaxBill uniquely positions us to satisfy the immediate needs of our current client base and easily adapt the solution to meet the future deployment requirements.”
The COVID19 pandemic has changed the world – for better or worse. It is our responsibility to foresee the possible consequences of these changes for each industry and plan the appropriate measures to support companies there. Today, we looked into the state of renewables and considered the possible solutions to help this sector evolve.
Let’s review the major influences and nuances of the utility industry we have discovered while researching the Nordic market. With the assistance of our partners Lars Enström and Carsten Korgaard, we have identified two main drivers for digital transformation in the region.
Most companies are using automation for different routine operations. From software to hardware, tools for automation are now highly sought after, not only by large enterprises but by smaller businesses alike. Let’s explore, what benefits can automation bring for revenue management in particular.
Just recently the MaxBill team developed a new order management dashboard. This experience led us to revisit the fundamental principles of design and share some findings that could be valuable for everyone working in the field of UI/UX.
The independent software review platform FinancesOnline has recognized MaxBill as the Rising Star in the SaaS Billing and Invoicing category. Its team also acknowledged our UI/UX and presented MaxBill with the Great User Experience award.
MaxBill is excited to collaborate with Carsten Korgaard and Lars Enström to bring positive changes to the Nordic market. We’ll be combining our expertise to deliver the best billing and partner management solution to the local service providers.
We are delighted to start a collaboration with Galp Energía, the leading Portuguese corporation, dedicated to providing the world with energy in an efficient, safe and accessible way. We are looking forward to successful cooperation in the years ahead.
Amidst the chaos, caused by the start of the corona pandemic, GlobalXS, with help of Integrio and MaxBill, has set an example of customer-centered service and cut the procedural period to 3 days instead of 30.