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Explore how MaxBill helps service providers adopt a modern, strategic approach to billing and customer care to ensure invoice accuracy and support their business growth. Available on-premise or in a cloud model. You can choose from among public, private and hybrid.
HIGHLIGHTED MODULES
Our all-inclusive solution provides a comprehensive suite of modules designed to automate revenue management, billing, and reconciliation. You can also configure product and service portfolios, enhance partner management and client care operations, and continually improve the customer experience. With our SaaS solution, you can optimize operational costs and increase the profitability of your customer service.
Discover the optimal method of managing your offerings through a limitless array of product combinations, services, price plans, and add-ons. Customize specific combinations with varying interest rates, taxation regulations, pricing structures, and resource inventory requirements.
Choose a more transparent way of billing flat and variable-rate recurring charges, one-time or consumption charges to support your strategy and get a competitive edge. This can be done as a part of the subscription price plans or at the individual account level.
Optimize complex product hierarchy and packaging strategies to deliver comprehensive solutions. Integrate cross-product mapping concepts to enhance the offering process by aligning various products and services seamlessly.
Empower users across organizations with tailored data access through robust authorization policies and precise access controls. Branding of offering
Experience streamlined management with MaxBill Product Management solution, offering seamless multi-company and multi-branding capabilities in a single installation.
Transform your customer experience and elevate satisfaction levels today with our CRM approach. MaxCare, our AI-powered CRM module, equips service providers to seamlessly manage customer relationships. Gain a holistic view of your clients’ journey, proactively respond to critical lifecycle events, and ensure timely engagement at every touchpoint with predefined business rules and automated actions.
Administer customer profile (address, telephone, financial information, billing history, etc.) and make personalized offers based on preferences and account records.
Store all information about each customer and their billing history and access the archives at any time. Easily manage starting/stopping of any services for new and current customers according to their segment, including renewal, prolongation, transferring services, change of ownership/tenancy and related charges, such as deposits, at any point in the billing cycle.
Optimize customer communication with our request management module, utilizing an omni-channel approach for efficient and comprehensive handling.
Easily maintain starting/stopping of any services for new and current customers, including renewal, prolongation, transferring services, change of ownership/tenancy and related to charges, i.e. deposits, at any point in the billing cycle.
With the ML model, analyse and select contracts with a high probability of churn, and model the actions to take to retain the customer.
Quickly handle the charge dispute queries and improve your internal process to reduce billing disputes due to mischarges, billing errors or refunds.
Store all the information about each customer and his/her billing history and access the archives at any time.
Nurture the relationship with your partners and associates by applying our modern billing principles.
MaxBill allows for receiving charges calculated by third parties and presenting them on the customer’s bill alongside other charges.
Ensure flawless calculation accuracy for the gross or net revenue allocation or complex royalty payments, depending on the partner license agreement, tax regulatory conditions, caps and minimum guarantee.
Take control of revenue streams with MaxBill, empowering businesses to charge customers for various services, equipment, installations, and configurations based on tailored tariff plans.
Effortlessly integrate charges from third-party calculations into customer bills using MaxBill, ensuring transparency alongside other charges.
Apply personalized payment allocation rules for the customers to pay expenses and fees, using priorities by service and invoice.
Take care of various records that are a result of billing, payment, and other financial activities that your company performs and automate the financial processes, even when they need to be approved by multiple managers.
Control the definition and information about orders and supplies seamlessly, whether jointly or independently from customer service. Define and manage locations and statuses efficiently, ensuring smooth product and service delivery to end-users across metered and unmetered sites.
Empower your organization with our solution to register both B2C and B2B customers seamlessly. Activate new services or add to existing contracts effortlessly. The process begins when a customer files a request for a specific service or supply.
Unlock streamlined utility service management with our solution, allowing easy activation and deactivation within one system installation. It supports localization, utility regulation including taxes and parameters, and Supports EV charging tariff models and smart meter connections.
Streamline customer lifecycle events effortlessly with MaxBill’s flexible, rule-based workflow mechanism. Benefit from advanced task management, including resolutions and escalation procedures. Take charge of workflow definition and maintenance dynamically with user-friendly controls.
AI analysis of process execution, failure, & efficiency
Validate, estimate, and edit reads to calculate consumption for a specific period. Track all consumption history and collect information about the equipment installed at the service delivery point, including costs and quantities available by location.
Empower your validation process with MaxBill’s real-time capabilities. Perform both dependent and independent validations, including revalidation cases. Purposeful estimation ensures accuracy, triggered by events like bill date changes, configuration updates, tenancy changes, or meter exchanges.
Maximize efficiency with support for smart meters and scheduled smart reads. Seamlessly transition from standard meters with easy-to-apply rules.
Ensure accuracy with MaxBill’s reassessment of readings upon receipt of historically valid data. Validate reading history for precision.
Receive estimated reads and consumption for future periods. Calculations can be based on averages, customer usage groups, or other algorithms.
Streamline billing processes, optimize your invoicing workflow, and drive business expansion. Our Billing Module provides a dependable and user-friendly interface, granting you complete oversight of the invoicing process. From generating and summarizing customer invoices to managing recurring charges based on price plans and compiling additional fees for each billing cycle, our solution has you covered. Plus, enjoy seamless tax calculation integration for added efficiency.
Streamline your billing process effortlessly with MaxBill. Gain full control over invoicing steps, including criteria approval and business data validation, through our reliable and intuitive interface.
Apply MaxBill’s best practices to keep track of customer consumption for consumption-based services and bill it according to the selected rate plan.
Adjust deposit amounts and make the billing procedure transparent, accurate, and secure. Set up on-demand billing for consumption and non-consumption charges. Tailor the ad-hoc invoices that occur outside the normal bill cycle.
Transform your billing process with MaxBill. Easily manage any additional services, whether from third parties or outside the main product, directly within customers’ bills.
Benefit from streamlined billing automation with MaxBill. Define and automate end-to-end billing processes based on pre-configured conditions, from simulation runs to distributing formatted invoices or electronic invoicing.
Enhance your billing process with MaxBill’s formatting and printing capabilities for service providers. Seamlessly integrate with third-party BSS systems through standard APIs
Optimize your revenue models and predict customer behaviour, extend and improve your service offering according to acquired data.
Give your customers and partners more freedom in paying their bills conveniently using a tailored payment plan and automating payments from the defined bank account. Maintain the receivable side of customer accounts.
Administer outstanding invoices that are not paid by a set due date, including late payment charges and past-due uncollectible receivables, and set up activities to collect the arrears based on your organization’s policies.
Create, collect, and track time-defined payment arrangements easily, taking care of customer needs throughout the journey and driving more revenue.
Optimize your financial management with MaxBill. Efficiently manage financial transactions stemming from billing, payments, and other financial activities. Ensure accuracy with postings to the organization’s General Ledger in accordance with local rules and formats.
Experience seamless payments with Direct Debit through MaxBill. Automate bill payments directly from your designated bank account using our bank interface.
Proactively engage your customers through MaxBill Self-Care portal, seamlessly integrated with our energy billing services. Customers gain control over their accounts, accessing features like contract viewing, address management, and detailed information retrieval, monitor consumption-related data. Leverage our built-in virtual CSR, powered by generative AI, to anticipate and address customer queries in real-time.
Maximize user control with MaxBill Self-Care. Seamlessly manage customer profiles, billing history, consumption data, inquiries, and requests. Help customers take charge of their energy experience today.
Streamline payments with MaxBill Self-Care. Seamlessly integrate payment gateways for convenient bill payments directly within the platform. Simplify the payment process for your dear customers.
Leverage a virtual CSR, a chatbot based on Generative AI, designed to understand customer queries by asking several steering questions. It is integrated with MaxBill through API calls and has the ability to perform live actions during conversation.
Yes, we offer a SaaS license. In some cases, we can deliver the on-premise version of MaxBill, but we recommend to choose the SaaS model for a couple of reasons:
Yes, we offer the trial license upon request. In addition, we can provide a training course to navigate through MaxBill and learn more about its features.
It depends on the customer’s business vertical. There are many options for how the price for the license can be calculated, but first of all, we consider the number of active subscriptions and active partners.
Basically, we can deliver the trial version of MaxBill within 1 day. And the switch from trial to the full product may take up to 14 days, including additional activities that may be performed to deliver the System to you:
Every MaxBill product module has an open API allowing them to be used outside of MaxBill. We have experience in integration with such systems as Salesforce, Oracle, SAP, Workday, Microsoft Dynamics, Affinity Suite Marketflow.
The solution is process-oriented, and is driven by cross-module business processes that utilize functionalities not only for MaxBill components but also for third-party modules. Business processes are orchestrated by the BPM engine which is based on Camunda. Using this engine enables easy external workflows integration – your business analysts and system integrators can implement new workflows into BPMN2.
We support the following interface methods: synchronous and asynchronous communication flows, real-time responses for REST API calls, batch processing, file exchange, SNMP messaging, and traditional SOAP APIs. The solution includes a unified user security mechanism, interfacing bus for cross-module interfacing via REST APIs exposed via the API gateway.
In addition, we provide REST, Kafka, and WebSocket APIs to our BPM engine for managing implemented business processes. It allows the execution of MaxBill’s workflows by third-party systems, such as customer portals, CRM systems, mobile customer apps, etc.
The openness of MaxBill’s architecture is achieved by design and advantage of API standards. We use OPEN API, Java EE, and other micro-services concepts, which makes MaxBill 5 a genuine cloud solution. WildFly Swarm technology is actively used for the microservices implementation and package. Since 2016, all new MaxBill’s versions and components are developed in accordance with the micro-service architecture requirements.
We are able to integrate MaxBill with any ERP or CRM system in case it has an API for integration (Oracle ERP, Microsoft Dynamics, SAP, etc.)
Our System is a multi-play solution by its nature that is designed to allow for managing all customers, products, and services in one place, forming new packages to reach different vertical markets within the shortest time.
Yes. To start working with the secure multi-currency environment, all you need is to just set the system’s currency to ensure correct exchange rates and add the currencies you operate with.
MaxBill supports multi-languages, providing adaptive UI for right-to-left languages (e.g. Hebrew, Arabic). A new language can be added upon request. Currently, MaxBill supports the following languages:
The main advantages of MaxBill are the following:
We are active worldwide, with a significant presence in EMEA.
We are able to provide solutions for all industries with the need to offer and monetize their services. Here is an example of industries we are currently the most active in:
To get more details about the solutions we offer to our clients within these domains, feel free to contact us.
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