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MaxBill Billing Product

All-In-One Modern Billing Platform that Revolutionizes Businesses

Explore how MaxBill helps service providers adopt a modern, strategic approach to billing and customer care to ensure invoice accuracy and support their business growth. Available on-premise or in a cloud model. You can choose from among public, private and hybrid.

MaxBill in a Nutshell

Multiplay Nature

One digital solution to manage all your customers, partners, products and services, reach different vertical markets and help your business grow faster and more efficiently.

Concept-to-Cash

Supports your innovation initiatives, helping quickly bring new business models to the market, spend money wiser on ideas that matter and increasing revenue, as a result.

Suite of Services

Access to a network of on-demand services that fits any business model within the client organization and gives freedom to define your own unique suite of business services.

Maximum Value

The solution is a mix of our two-decade experience and best industry practices, fueled by the company’s technological excellence to assure fast, risk-free roll out.

Billing Management

Set up your invoicing workflow, automate your billing operations and boost your business growth by taking advantage of our modern billing solution.
Bill Run

Billing customers has never been so easy. MaxBill offers a reliable and intuitive interface that allows for gaining full control over the steps of the invoicing process, including criteria to approve the invoices out and running validation checks of the business data and invoice preview.

Product Catalog

Find the best way to manage your offering with the unlimited combination of products, services, price plans and add-ons. Extent certain combinations with different interest rates, taxation rules, pricing iterations, resource inventory demands, etc.

Off-Cycle Bill for External and Miscellaneous Charges

Tailor the ad-hoc invoices, that occur outside the normal bill cycle, with the right share of clarity, security and compliance.

Recurring Charges

Choose a more transparent way of billing flat and variable-rate recurring charges to support your strategy and exceed in a competition. Can be done as a part of the subscription price plans or at the individual account level.

Manage Consumption

Apply MaxBill’s best practices to keep track of the customer consumption for usage-based services and bill it according to the selected rate plan.

Deposit Charges

Adjust deposit amounts and make the billing procedure transparent, accurate and secure.

External and Miscellaneous Charges

With MaxBill, any service that is provided outside of the main product or by a third party (e.g. for equipment, installation, or configuration activities) can now clearly be managed directly in customers’ bills.

Billing Automation

MaxBill allows you to define and fully automate the billing end-to-end processes based on pre-configured conditions, starting from a simulation run towards the distribution of the formatted invoices or electronic invoicing.

Reporting

Benefit from the manually- or automatically-generated reports that can be used for various purposes of the organization such as accounting, sales, analytics, etc.

Email Notifications

Using MaxBill, emails can be triggered for recurring payments and invoices, customer retention and customized offers to specific segments of customers.

Customer Relationship Management

Provide the best customer experience throughout the journey and improve your customer satisfaction rate with our CRM service.
Manage Customer Lifecycle

Administer customer profile (address, telephone, financial information, billing history, etc.) and make personalized offers based on preferences and account records.

Manage Customer Financials

Change or remove contract billing info such as bill cycle, deposit amount, various balances, payment method and discounts.

Manage Customer Products and Services

Easily maintain starting/stopping of any services for new and current customers, including renewal, prolongation, transferring services, change of ownership/tenancy and related to charges, i.e. deposits, at any point in the billing cycle.

Order Fulfilment

MaxBill helps execute automated end-to-end management of the digital product lifecycle while minimizing the number of invalid offers, lost or incomplete orders and activation failures.

Process Miscellaneous Customer Requests

Our request management module offers a powerful way to receive and properly manage customer communication applying an omni-channel approach.

Billing Disputes

Quickly handle the charge dispute queries and improve your internal process to reduce billing disputes due to mischarges, billing errors or refunds.

Customer Data Retention

Store all the information about each customer and his/her billing history and access the archives at any time.

Partner Management

Nurture the relationship with your partners and associates by applying our modern billing principles.
Third-Party Company Settlement

MaxBill allows for receiving charges calculated by third parties and presenting them on the customer’s bill alongside other charges.

Revenue Sharing & Royalties Calculation

Ensure flawless calculation accuracy for the gross or net revenue allocation or complex royalty payments, depending on the partner license agreement, tax regulatory conditions, caps and minimum guarantee.

Apply Miscellaneous Charges

MaxBill enables businesses to charge customers for the activation of different miscellaneous services, for equipment, installation or configuration activities based on the assigned tariff plan.

Receive External Charges

MaxBill allows for receiving charges calculated by third parties and presenting them on the customer’s bill alongside other charges.

Payment Allocation

Apply personalized payment allocation rules for the customers to pay expenses and fees, using priorities by service and invoice.

Manage Financial Procedures

Take care of various records that are a result of billing, payment, and other financial activities that your company performs and automate the financial processes, even when they need to be approved by multiple managers.

Supply Chain Management

In MaxBill, the definition of and information regarding a supply is independent of customer service. Location and status of supply are defined and managed, enabling the efficient control of metered and unmetered sites and smooth processes to connect products and services to the service delivery points or distribute them to the end-users.
Manage Inventory

Change and track specific information about tangible and non-tangible inventories, such as a device type, manufacturer and model, date of purchase, serial number, measurement units, address location and status of each item.

Manage Exchange or Loss of Supply

The MaxBill solution helps handle and track exchange in case of damage, loss, renewal or upon customer request and bill customer the installation activities according to the organizations’ policies.

Manage Event and Usage Data Records

MaxBill provides a service-neutral engine that can process a high volume of data records acquired from various external devices and gateways, while handling multiple input streams simultaneously (e.g. meter readings, telco usage, gaming transactions, etc.)

Metered Reads Management

Validate, estimate and edit reads to calculate consumption for a specific period. Track all the consumption history and collect information about the equipment installed at the service delivery point, including costs and quantities available by location.

Synchronize Master Data

We enable organizations to manage the system’s master data and synchronize it with other subsystems, for example, meter data management.

Revenue Management

Optimize your revenue models and predict customer behaviour, extend and improve your service offering according to acquired data.
Accounts Receivable

Give your customers and partners more freedom in paying their bills conveniently using a tailored payment plan and automating payments from the defined bank account. Maintain the receivable side of customer accounts.

Accrual Reporting and Forecast

Track unbilled revenue earned for the entire customer base or just a selected segment based on the services provided and forecasted.

Perform Collection Activities

Administer outstanding invoices that are not paid by a set due date, including late payment charges and past-due uncollectible receivables and set up activities to collect the arrears based on your organization’s policies.

Manage Payment Arrangement

Create, collect, and track time-defined payment arrangements easily, taking care of customer needs throughout the journey and driving more revenue.

Frequently Asked Questions

Q
Do you offer a SaaS license for MaxBill?
A

Yes, we offer a SaaS license. In some cases, we can deliver the on-premise version of MaxBill, but we recommend to choose the SaaS model for a couple of reasons:

  • You will save your budget and time on hardware purchase and maintenance;
  • You will always have the latest versions of the System.
A

Yes, we offer the trial license upon request. In addition, we can provide a training course to navigate through MaxBill and learn more about its features.

A

It depends on the customer’s business vertical. There are many options for how the price for the license can be calculated, but first of all, we consider the number of active subscriptions and active partners.

A

Basically, we can deliver the trial version of MaxBill within 1 day. And the switch from trial to the full product may take up to 14 days, including additional activities that may be performed to deliver the System to you:

  • 3rd party systems that should be connected to MaxBill (logistic partners, ordering systems, ERP systems, print house services, etc.);
  • Availability of subject matter experts on your side to consult with during installation and integration activities;
  • The necessity of data migration, volumes of data, and the complexity of the migration procedure into your billing system;
  • Training activities for your staff.
A

Every MaxBill product module has an open API allowing them to be used outside of MaxBill. We have experience in integration with such systems as Salesforce, Oracle, SAP, Workday, Microsoft Dynamics, Affinity Suite Marketflow.

A

The solution is process-oriented, and is driven by cross-module business processes that utilize functionalities not only for MaxBill components but also for third-party modules. Business processes are orchestrated by the BPM engine which is based on Camunda. Using this engine enables easy external workflows integration – your business analysts and system integrators can implement new workflows into BPMN2.

We support the following interface methods: synchronous and asynchronous communication flows, real-time responses for REST API calls, batch processing, file exchange, SNMP messaging, and traditional SOAP APIs. The solution includes a unified user security mechanism, interfacing bus for cross-module interfacing via REST APIs exposed via the API gateway.

In addition, we provide REST, Kafka, and WebSocket APIs to our BPM engine for managing implemented business processes. It allows the execution of MaxBill’s workflows by third-party systems, such as customer portals, CRM systems, mobile customer apps, etc.

A

The openness of MaxBill’s architecture is achieved by design and advantage of API standards. We use OPEN API, Java EE, and other micro-services concepts, which makes MaxBill 5 a genuine cloud solution. WildFly Swarm technology is actively used for the microservices implementation and package. Since 2016, all new MaxBill’s versions and components are developed in accordance with the micro-service architecture requirements.

A

We are able to integrate MaxBill with any ERP or CRM system in case it has an API for integration (Oracle ERP, Microsoft Dynamics, SAP, etc.)

A

Our System is a multi-play solution by its nature that is designed to allow for managing all customers, products, and services in one place, forming new packages to reach different vertical markets within the shortest time.

A

Yes. To start working with the secure multi-currency environment, all you need is to just set the system’s currency to ensure correct exchange rates and add the currencies you operate with.

MaxBill supports multi-languages, providing adaptive UI for right-to-left languages (e.g. Hebrew, Arabic). A new language can be added upon request. Currently, MaxBill supports the following languages:

  • English;
  • Dutch;
  • Finnish;
  • Russian;
  • Hebrew;
  • Arabic;
  • Spanish;
  • French;
  • German.
A

The main advantages of MaxBill are the following:

  • Multi-play nature – we manage all our customers, products, and services within one solution;
  • Concept to cash – we make faster, better-informed decisions with full control over the service/product offering;
  • A suite of services – we provide access to the network of on-demand services that fit any business mode;
  • Maximum value – we ensure fast, risk-free roll-out based on customers’ business needs.
A

We are active worldwide, with a significant presence in EMEA.

A

We are able to provide solutions for all industries with the need to offer and monetize their services. Here is an example of industries we are currently the most active in:

  • Energy and multi-utility;
  • Telecommunications and content providers;
  • Gaming;
  • B2B service providers.

To get more details about the solutions we offer to our clients within these domains, feel free to contact us.

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