At MaxBill, we see how multi-utility companies offering a comprehensive range of services feel pressured to churn out even more quickly. Ernst & Young reports that 94% of utility service providers acknowledge the challenge of ‘moving quickly’.
If agility is the goal, then the mission needs to streamline the ship, not add more cargo. Even if your utility business model fairly implies a legacy billing system, here’s how AI billing and product catalog can streamline new business lines in parallel with conventional services.
Based on real prospect challenges, we showcase how MaxBill AI billing can power rapid rollouts in hours across renewables, water, and EV charging.
Take a look.
AI Billing to streamline partner management revenue and reconciliation
Regional EV charging operator
Company Profile:
The EV infrastructure provider owns and operates 600 high-speed EV charging points across 10 sites.
Strong focus on management of partners and vendors across the supply chain.
Goal: network growth and operational excellence.
Challenges:
- Legacy Excel-based billing system leading to errors, headcount and maintenance costs
- Operational constraints hinder new contract deployment
- Legacy EV gateway provider lacking billing flexibility and automation
- Growing complexity in revenue-sharing arrangements
MaxBill Solution:
- AI-powered billing for revenue reconciliation, complex partnership agreements and commissioning
- Scalable Product Catalog to create flexible pricing plans, time-of-use scenarios, and vehicle types
- Agile contract management system for seamless contract deployment
- Lean team operations from billing runs to exception handling with minimal overhead.
Outcomes:
- Reduced manual workload in billing cycles by up to 70%
- Enabled real-time partner settlement through invoice automation
- Complete visibility and control across revenue streams
- Quick implementation of new business models, incl. partner and B2B scenarios
- Full transparency and clarity in financial settlements with partners
- Positioned for scalable growth across new regions and charger types without system overhaul
AI Billing to deploy Renewable portfolios in minutes
Renewable energy supplier, B2C
Company profile:
A renewable electricity supplier to small and mid-sized B2C consumers using a fully digital platform that integrates smart meters, DERs, and modern billing to deliver lower-cost, personalized energy services.
Goal: implementing AI billing and product catalog to support disruptive, customer-centric energy models by automating complex, multi-layered pricing and enabling fast, accurate invoicing for small and medium consumers.
Challenges:
- Incapacity to manage multi-layered tariffs, discount schemes, and solar energy reconciliation
- Lack of automation and intelligence to deliver personalized, transparent pricing and accurate invoices
- Slow go-to-market speed of launching a full digital operation in under a month.
- Manual and error-prone reconciliation due to limited tools for tracking, validating, and reconciling energy usage and financial flows.
- Rigid systems that stifle market experiments or changing business models.
- Limited integration of billing with smart meters and DER platforms against a seamless consumer experience
- Low investor readiness due to the lack of transparent, auditable financial operations.
MaxBill Solution:
- AI billing and product catalog for deployment of portfolios in minutes.
- No-code pricing configuration and management: launching multi-layered tariffs without developer intervention.
- Automation of complex billing cycles to support for high-volume, high-frequency billing without revenue leakage.
- Open architecture to ensure seamless integration with the company’s consumer portal, smart metering data, and DER platform.
- Customer-Centric Design to deliver the transparency and personalization required to build loyalty in a competitive retail landscape.
Outcomes:
- Improved cash flow: Accurate, automated billing boosted receivables collection from Day 1.
- Operational efficiency: AI-powered billing reduced manual processes and staffing needs.
- Scalability for growth: The system is ready to support expansion into new regions or pricing models.
- Investor confidence: Established a solid digital backbone that de-risks Amigo Solar’s market entry for international backers.
AI billing to achieve transparent and compliant water billing processes
Hospitality and regulated water utility
Company profile:
The company is expanding its operations to serve as a commissioned water utility provider for both its own facilities and the surrounding residential community. This transition marks its entry into regulated utility services alongside its core hospitality business.
Goal: Establish a compliant and transparent water billing process for resort operations and residential homeowners, separate from general statements.
Challenges:
- Manual, error-prone meter reading process based on Excell consumption data collection.
- Water usage is currently added to general statements with no clear separation or utility-specific logic.
- No existing billing software or infrastructure to meet utility compliance standards.
MaxBill Solution:
- Automated meter data processing: Monthly readings from ~66 water meters are collected automatically and fed directly into the billing system, eliminating manual input and human error.
- Automated usage and AI-powered charge calculation: The system instantly calculates water consumption and applies the appropriate tariffs.
- Clear, standalone invoicing: Water charges are separated from other service statements, meeting compliance expectations and resident transparency.
- Scalable foundation: While currently used for water billing only, the system can expand to support additional services or customer features in the future.
Outcomes:
- Clear water utility billing established with minimal operational disruption.
- Regulatory compliance supported through structured, auditable billing records.
- Time savings for the maintenance team and administrative staff.
- Improved transparency for homeowners and resort managers.
Takeaways for utilities: Choosing the right technology partnership
The partnership with the right technology enabler determines implementation success and long-term value realization. When surveying the options, you should factor in:
- Domain Expertise: Choose partners with deep utility sector knowledge who understand regulatory requirements, operational complexities, and industry-specific challenges;
- Proven Track Record: Look for partners with documented success stories in similar implementations, not just general AI capabilities;
- Integration Capabilities: Ensure the partner can work with your existing enterprise systems (SAP, CRM, document management) without requiring complete technology overhauls;
- Safety and Monitoring Framework: Partners must ensure AI Act and GDPR compliance and help with the ‘human-in-the-loop” capabilities for risk management.
At MaxBill, we’ve got you covered here. Contact our team for more information.
