Success stories

Integrio

Services:
Telecommunication
Location:
Netherlands

Supporting the company’s sustainable growth with a scalable billing and customer management solution from MaxBill

Integrio is a triple play service provider based in the Netherlands which provides fixed telephony, Internet and TV services to business and residential customers through own brands across the country. At the same time, Integrio offers small-to-medium service providers a range business management services, including billing, rating, customer management, service provisioning and many more.

After establishing as an independent platform provider for CSPs, Integrio relied on MaxBill to help aggregate all its brands and B2B clients under a single solution to provide its customers with consistent quality and impeccable customer service.

As well as solving current issues, MaxBill was chosen to support the sustainability plan of the company that included further scaling. Having two companies already served within Business-Process-as-a-Service model, Integrio was expecting more prospects to join its network in the future.

While Integrio has greatly transformed since the first encounter with MaxBill in 1999, its partnership with us remained unchanged. MaxBill continues to support Integrio in executing its strategy and achieving business goals.

Objectives

Seamlessly manage business operations for multiple companies

As Integrio’s business model suggested aggregating service providers on its platform, it demanded tools allowing for efficient business management. It was essential that the platform would support multi-tenancy and enable end-to-end billing services for telecommunication companies.

Support scalable growth

Integrio anticipated further growth in the market and demanded a solution that would enable broadening its service portfolio with new offerings as well as support a constantly-increasing number of customers.

Challenges

The necessity to introduce customers segmentation

Having multiple companies in its network, Integrio faced a necessity to divide the end-users into segments to provide each tenant own dedicated space. At the same time, sectioning had to be done within a single database so as not to overcomplicate operation processes.

Request for the independent system management

One of the essential conditions for Integrio was an opportunity to operate the billing platform independently. Taking into account a great variety of services and multiple subsidiaries, Integrio required a solution where it could rapidly implement changes in business processes and operations.

Solution

The features of our platform perfectly matched the challenges Integrio faced thanks to the strategic approach to billing that allows systematic scaling and supports executive-level decisions that align with the companies’ general strategy. The MaxBill platform offered Integrio the following:

Implementing MaxBill as a SaaS solution

To enable its B2B services, Integrio deployed MaxBill on terms of the SaaS model. It allowed Integrio to build own business processes and provide business management services to telecommunication companies.

Successful databases migration

Isolated customer databases from different subsidiaries were integrated under the single instance of MaxBill. A centralised solution provided Integrio with a simple and efficient way of managing service and customer information.

Segmenting feature of CRM

A customer relationship management solution from MaxBill included multiple customisable features and filters. System variability enabled Integrio to segment the market and provide tailored service offerings to different groups of users.

Full range of customer care and billing features

The comprehensive functionality of MaxBill manages all customer lifecycle points, including customer relationship management, order management, trouble ticketing, customer self-care, rating, billing, invoicing and more.

Result

Exceptional level of operational flexibility

An ability to operate the billing process securely and independently together with a modular nature of the solution gives Integrio full flexibility in terms of managing and customising the solution to adapt to the market’s needs.

Helped establish a cost leadership

MaxBill also allowed Integrio to control business costs thanks to market segmentation and rating capabilities of the solution. These features helped Integrio to design new bundled service packages based on competitive pricing.

Testimonial

Matthijs Kamp

Founder, COO and Co-owner at Integrio

"We have worked with MaxBill since the year 2000. From our perspective, it is unique that the MaxBill product suite has adopted all our changes in the last two decades from being a 100% carrier select company towards being the all-in-one provider we currently are. During these transformations, MaxBill always gave us full support. The systems we used 19 years ago are basically still the same, although from a user perspective a lot of changes were implemented. For me, this shows the strength of the system. The MaxBill solution is extensive and easy to implement. It has allowed us to automate all mission-critical business processes and we continue to be successful in improving customer experience."

The MaxBill billing and customer management solution is built to support companies in their growth and help them strengthen their market positions. Being an all-rounded solution with great variability, MaxBill can be adjusted to the needs of every company and to specifics of the selected verticals for maximum efficiency.

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to learn how your company can benefit from MaxBill

Integrio

Integrio

Supporting the company’s sustainable growth with a scalable billing and customer management solution from MaxBill

Objectives

Seamlessly manage business operations for multiple companies

Support scalable growth

Challenges

The necessity to introduce customers segmentation

Request for the independent system management

Solution

Implementing MaxBill as a SaaS solution

Successful databases migration

Segmenting feature of CRM

Full range of customer care and billing features

Result

Exceptional level of operational flexibility

Helped establish a cost leadership

Testimonial

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