New version includes a mobile self-care app, predictive analytics and new business process templates for service providers to improve customer engagement and create better service offerings
London, United Kingdom (October 29, 2015) – LogNet Billing, the provider of Modern Billing solutions for service providers worldwide, announced today that the company has released MaxBill 5, version 5 of its MaxBill solution.
This new version of MaxBill has been created as an extension of LogNet Billing’s Modern Billing strategy for empowering service providers to transform their billing and service delivery operations into competitive advantages. The new capabilities and features in MaxBill 5 can help service providers achieve their strategic objectives of improving customer engagement with measurable KPIs, while facilitating service providers to continually improve their service offerings.
MaxBill 5 includes a fully integrated mobile self-care app that enables service providers to directly interact with their customers through mobile devices. This mobile self-care app will allow customers to browse services, compare rate plans, register for and activate services, and update payment and personal details from their mobile devices. Service providers can also send push notifications regarding new sales promotions or marketing campaigns directly to customers’ mobile devices.
“We all know that customer engagement strategies and initiatives are extremely valuable for service providers in any service market to build competitive advantages and loyal customers,” explained Sheryl Kingstone, Research Director at 451 Research. “While the concept of customer self-care has been around for many years, existing options are not meeting current demands. Mobile self-care apps are an important new communications channel for service providers to directly interact with their customers. The customer engagement innovations, such as those enabled by MaxBill, with zero-touch service provisioning, transparent access to billing information and promotional push notifications through a customer’s mobile device, should be strongly considered by service providers looking to improve mobile self-service adoption. This is especially true for providers of commodity services, such as energy and other utilities services in newly competitive markets.”
MaxBill 5 also includes a new set of analytics tools incorporated in the solution’s product catalog. These analytics tools provide a guided process for analyzing the parameters of any existing or planned service or package. Based on an analysis of past customer behaviors and responses, these tools provide a range of predictions on how changes to services or packages will be received by customers. For example, if a loyalty package targeted at a specific customer segment is about to end, marketing managers can analyze how adjustments to the package, such the time commitment, pricing and included services, will impact the renewal rates of existing customers and the likelihood of new customers registering for the package.
In this new version of MaxBill, LogNet Billing has also expanded the available library of preconfigured best practices to include new business process templates for order management, tenancy changes, trouble ticketing, accounts receivable, debt collection, meter replacement, revenue forecasting and partner management.
“We have been continually improving and expanding MaxBill since it was initially developed twenty years ago and today it is a full-featured, mature solution used by innovative service providers in many vertical markets,” said Kirill Rechter, CEO of LogNet Billing. “We are proud that MaxBill adds an important dimension to our customers’ businesses and is empowering them to achieve their business strategies.”
MaxBill supports multiple service environments, allowing a service provider to fully integrate its different business lines and dynamically bundle individual offerings into attractive packages. The solution features advanced multiple play capabilities, strong B2B partner management and a configurable workflow engine along with integrated modules covering CRM, product catalog, order management, billing, rating and self-service. MaxBill is built with a multitenant architecture and can be deployed on premise or as a hosted solution in a SaaS model.
LogNet Billing will be presenting MaxBill 5 next week at the European Utility Week event in Vienna, Austria.
About LogNet Billing
LogNet Billing and our MaxBill solution turn billing, service delivery and customer experience management into competitive advantages that help service providers achieve their strategic objectives and grow their businesses. Our MaxBill solution and Modern Billing strategy enable service providers to offer attractive packages with automated service delivery, simplified customer support and transparent billing. Since 1996, the MaxBill solution has been helping communications, TV, content, utilities, financial and transportation service providers worldwide succeed in rapidly changing and highly competitive markets. For more information, please visit www.maxbill.com.
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