After thorough development and testing, MaxBill has finally released a new version of the solution. Version 5 new capabilities and features can help service providers achieve their strategic objectives of improving customer engagement with measurable KPIs while allowing them to continually improve their service offerings.
MaxBill 5 includes a fully integrated mobile self-care app that enables service providers to directly interact with their customers through mobile devices. This mobile self-care app gives customers a possibility to browse services, compare rate plans, register for and activate services, and update payment and personal details from their mobile devices. Service providers can also send push notifications regarding new sales promotions or marketing campaigns directly to customers’ mobile devices.
MaxBill 5 also includes a new set of analytics tools incorporated in the solution’s product catalogue. These analytics tools provide a guided process for analyzing the parameters of any existing or planned service or package. Based on an analysis of past customer behaviours and responses, these tools provide a range of predictions on how changes to services or packages will be received by customers. For example, if a loyalty package targeted at a specific customer segment is about to end, marketing managers can analyze how adjustments to the package, such the time commitment, pricing and included services, will impact the renewal rates of existing customers and the likelihood of new customers registering for the package.
In this new version, MaxBill has also expanded the available library of preconfigured best practices to include new business process templates for order management, tenancy changes, trouble ticketing, accounts receivable, debt collection, meter replacement, revenue forecasting and partner management.
“We have been continually improving and expanding MaxBill since it was initially developed twenty years ago and today it is a full-featured, mature solution used by innovative service providers in many vertical markets. We are proud that MaxBill adds an important dimension to our customers’ businesses and is empowering them to achieve their business strategies.”Kirill Rechter, CEO of MaxBill
Our team will be presenting MaxBill 5 next week at the European Utility Week event in Vienna, Austria. Come and see how great MaxBill has become!
We start this year’s series of interviews by talking to one of the Best Employees 2020 award winners. Alexander Kovalevskiy is a project director at MaxBill, who joined the team last summer. In this interview, he shares valuable tips for those starting their path in the role of a leader.
At the beginning of January, the MaxBill team participated in a series of informative yearly workshops, followed by an award ceremony for the best employees and the most active speakers of MaxSeminars of 2020.
As we approach the end of 2020, it is time to look back on its greatest highlights. From upgraded internal processes to wide brand recognition, from new friendships built to new regions uncovered, the passing year has left us a lot to remember.
The Senior Product Owner Alina Bilodid talks about her professional journey at MaxBill, discloses the tried ways to keep enthusiasm fresh and clients happy, and gives some advice to newcomers.
The utility industry has felt pressure to undergo a digital transformation for a long time now, and with the recent COVID-19 pandemic, it only became more apparent. In this article for Energy Central, Rost Bitterlikh talks about using data gathered by utilities, artificial intelligence (AI) and machine learning (ML) creatively.
2020 is almost over and we are all excited to see what 2021 has to offer. MaxBill researched the current state of the gaming market to discover the most important routes the industry is going to take and put together a comprehensive datasheet.
Alexandra Ovcharenko, the person behind the MaxBill award-winning product design, talks about her career path as the UX Business Analyst and shares her sources of inspiration.
In this article, Konstantin Dolgushin, Vladimir Penkov, Val Morozov, and Rost Bitterlikh share the recent case of developing a churn prediction model for one of MaxBill’s partners to improve customers’ experience and increase their loyalty.