Telco Customer Experience Management Analytics Market Map 2016

451 Research

By Sheryl Kingstone
July 26, 2016

We have tracked the maturation of the telco CEM market since 2008 as the vendor landscaped shifted from siloed, operational OSS/BSS legacy systems toward the adoption of network-driven insights to improve customer experience. CEM is key for operators as they focus on combining network-level data in an attempt to deliver a consistent, dynamic and transparent experience across all four dimensions of brand, products and services, channel, and delivery and operations.

(The above is the introduction to this analyst report, which includes LogNet Billing in the mapping of the leading OSS/BSS players in the overall customer experience management space.)

For more information on this analyst report, please click here.