Modern Billing provides an important shift from tactical operations limited by the functionality of module and service based systems to a holistic and strategic approach that supports the growth of a service provider’s business.
In many service industries, traditional approaches to billing have resulted in multiple systems supporting separate services. Business processes are often disconnected with significant manual intervention required to complete routine tasks and expensive to reconfigure when business change occurs. As a result, such billing operations are a burden rather than an asset to service provider business growth.
Modern Billing and our MaxBill solution provide a new framework for service providers to create important competitive advantages and become market leaders in the age of commoditized services, intense competition, rapid product innovation, changes in business models and evolving customer expectations.
Modern Billing can turn customer experience management, service delivery and billing into competitive advantages for any service provider.
Modern Billing is –
Holistic – it allows a service provider to define, configure and implement business processes that connect all departments and roles in an organization.
Direct – it facilitates a rapid and straightforward implementation that can be installed independently by a system integrator and directly maintained by the service provider.
Empower – it positions a service provider with the agility to make ongoing changes in response to market conditions, such as regulation and competition.
Strategic – it allows a service provider to deliver on the strategic decisions taken at the executive and board level, such as to grow the customer base, improve profitability, streamline operations or expand services.