2017 Utility Series – Webinar #2
Utility billing and customer care says a lot about the quality of an energy company and its services.
Getting it right benefits both the customer in terms of more accurate and relevant utility billing, but also the supplier through reduced costs, increased sales and customer satisfaction, which in turn drives the higher return on investment.
We have identified three key impact areas and have invented top experts to share their knowledge and use cases in each of the areas below:
- Impact 1: Service optimisation
- Impact 2: Benefits of multi-channel customer engagement
- Impact 3: Back office efficiency and transformation
- Impact 4: Predictive customer behaviour
Get involved and ask the experts.
Following our presentations, you will have the chance to ask your questions to our experts. Share your opinions with your peers and most importantly understand the fundamental impact to your business and the transformation opportunities.