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Success stories
Integrio
Objectives
Seamlessly manage business operations for multiple companies
As Integrio’s business model suggested aggregating service providers on its platform, it demanded tools allowing for efficient business management. It was essential that the platform would support multi-tenancy and enable end-to-end billing services for telecommunication companies.
Support scalable growth
Integrio anticipated further growth in the market and demanded a solution that would enable broadening its service portfolio with new offerings as well as support a constantly-increasing number of customers.
Challenges
The necessity to introduce customers segmentation
Having multiple companies in its network, Integrio faced a necessity to divide the end-users into segments to provide each tenant own dedicated space. At the same time, sectioning had to be done within a single database so as not to overcomplicate operation processes.
Request for the independent system management
One of the essential conditions for Integrio was an opportunity to operate the billing platform independently. Taking into account a great variety of services and multiple subsidiaries, Integrio required a solution where it could rapidly implement changes in business processes and operations.
Solution
The features of our platform perfectly matched the challenges Integrio faced thanks to the strategic approach to billing that allows systematic scaling and supports executive-level decisions that align with the companies’ general strategy. The MaxBill platform offered Integrio the following:
Implementing MaxBill as a SaaS solution
To enable its B2B services, Integrio deployed MaxBill on terms of the SaaS model. It allowed Integrio to build own business processes and provide business management services to telecommunication companies.
Successful databases migration
Isolated customer databases from different subsidiaries were integrated under the single instance of MaxBill. A centralised solution provided Integrio with a simple and efficient way of managing service and customer information.
Segmenting feature of CRM
A customer relationship management solution from MaxBill included multiple customisable features and filters. System variability enabled Integrio to segment the market and provide tailored service offerings to different groups of users.
Full range of customer care and billing features
The comprehensive functionality of MaxBill manages all customer lifecycle points, including customer relationship management, order management, trouble ticketing, customer self-care, rating, billing, invoicing and more.
Result
Exceptional level of operational flexibility
An ability to operate the billing process securely and independently together with a modular nature of the solution gives Integrio full flexibility in terms of managing and customising the solution to adapt to the market’s needs.
Helped establish a cost leadership
MaxBill also allowed Integrio to control business costs thanks to market segmentation and rating capabilities of the solution. These features helped Integrio to design new bundled service packages based on competitive pricing.
Testimonial
The MaxBill billing and customer management solution is built to support companies in their growth and help them strengthen their market positions. Being an all-rounded solution with great variability, MaxBill can be adjusted to the needs of every company and to specifics of the selected verticals for maximum efficiency.
