Bill Wilkins, CIO

Partnership and Commitment

Ultimately the key to the success of our project was the close integration we had between the First Utility delivery and operational teams and the LogNet project and engineering teams. The commitment of both the management teams to not only continue investing but to also improve the communication was the reason we have a successful implementation. As our teams got closer, the performance of the project improved.
In short, for me, collaboration and cooperation was by far the most important success criteria. I acknowledge this would not work with all clients and projects but I would recommend that MaxBill invest in ways to provide all future projects with options to ensure that the vendor and customer teams work as one.
I would recommend MaxBill as a billing platform and partner. I would also warn any customer that embarks upon such a project that these are seldom easy or straightforward and to be successful in the long-term require a relationship akin to partnership rather than a traditional customer/provider model.

Bill Wilkins, CIO