Competition among telcos and other communications service providers is strong. Voice, messaging and data services in most markets have widely become commodities.
In these market conditions, incumbent communications service providers are struggling to find competitive advantages to differentiate their services, maintain the attractiveness of their offerings and improve the efficiency of their operations. At the same time, new entrants in competitive markets are winning market share by pursing targeted opportunities to provide communications services to specific customer segments.
Today, communications service providers of all sizes must be in the position to effectively implement their corporate strategies – whether the strategy may be to enter a new service market, grow the customer base or streamline operational costs – in order to continue to grow their businesses.
MaxBill allows communications service providers implement modern business processes that are integrated across an entire organization. The solution includes a library of preconfigured business processes, enable best practices for product management, service configuration, customer segments, knowledge base, analysis and more.
MaxBill should not been seen as just another set of features to create workarounds or an additional layer of software to manage on top of an already complex IT landscape. MaxBill provides the tools to connect all the departments in organization and allows a communications service provider to focus on the overall business operation and the needs of its customers rather than just its billing activities. By streamlining business processes, MaxBill helps a communications service provider improve customer experience and capitalize on new revenue generating opportunities or any other strategic initiative.
The MaxBill solution enables communications service providers to manage multiple services and offer attractive packages with zero-touch, automated service delivery, simplified customer support and transparent billing. With MaxBill, communications service providers can turn their billing, service delivery and customer support activities into competitive advantages that help their businesses grow.