Success stories

Infostan

MaxBill and Infostan Are Delivering Digital Transformation to Municipalities

Infostan

Services:
Utility and Municipal services
Location:
Serbia

Infostan is the leading provider of payment and collection services for municipalities in Serbia. The company was originally founded in 1977 in partnership with the City of Belgrade, and today serves the ten largest cities in Serbia with 630,000 users total.

Infostan is responsible for maintaining technical and IT infrastructure for its municipality customers for seamless payment processes. The range of services covered by the company includes more than 25 components, such as electricity, water, heating and waste removal.

As the number of users, as well as services, kept growing, Infostan faced a necessity to upgrade its billing and invoicing system to maintain the desired level of service quality and delivery speed. To achieve this goal, Infostan decided to implement the MaxBill solution and utilize the benefits of modern billing.

Objectives

Upgrade the payment system

An intent to stay up-to-date and meet the needs of end-customers, who expected a high-quality service, required from Infostan to deploy an innovative payment and collection solution that would be appropriate for the utility sector.

Create a unified framework

With multiple and diverse payments from a range of service providers, Infostan lacked a centralised billing system that could serve as a single framework for service management.

Challenges

Outdated technology could not support the company needs

Infostan’s systems in use were operating since the very foundation of the company. The entire billing structure was based on obsolete technologies and could not be updated or modified to correspond to the requirements set for such systems in the utility industry at that moment.

Segregated billing systems created an overcomplicated infrastructure

Infostan used a series of systems that were scattered and could not be integrated into a single unit, and with a number of services increasing, it was getting more and more difficult to operate all the separate structures.

Over 20 services required an efficient way to maintain them

Being a public utility company, Infostan aimed at including as many municipalities as possible to its customer list to provide citizens of Serbia with a convenient way to pay for the utility services. An increasing range of accounts demanded a better approach to payment management.

Solution

MaxBill met the requirements of Infostan as an innovative solution designed for the utility industry. Multiple features, together with the on-demand suite of services, allowed for leveraging Infostan’s service for the City of Belgrade thanks to simplifying the operations, improving customer experience and enabling further service scaling. The implementation included:

Centralised structure

The MaxBill solution provided Infostan with a unified operational framework for fast and simple payment and collection management. The applied structure also enabled the company to add new services with no extra effort.

Multi-tenant architecture

As Infostan supported payment and collection from multiple service providers, multi-tenant architecture became one of the key features of the implemented solution. Each of Infostan’s customers received a separate database and could be managed individually from a single instance of MaxBill.

Independent hosting

In order to simplify and improve the management process, Infostan is hosting the MaxBill solution independently. Thanks to such a decision, the company can provide its payment and collection services to municipalities based on a managed service model.

Result

Centralised management of all the services

MaxBill allowed for integrating all the municipal and utility services under one solution, starting from the City of Belgrade with 1.4 million residents. At the same time, our platform contributed to consolidating business processes across all services and departments.

Opportunities for revenue growth

Seamless workflow together with improved customer service benefited Infostan and contributed to the potential growth in revenue collection. A managed service model, enabled by the independent hosting, allowed Infostan to lessen the initial investment for potential customers, which benefited both the company and its subsidiaries as well.

Reduced IT expenses

Substitution of an outdated set of systems with a single, yet all-rounded solution from MaxBill allowed to greatly scale down Infostan’s IT management efforts and costs.

The further expanse of municipality customers

Following the successful initial implementation of the MaxBill solution, Infostan started the migration process for other municipal customers to the MaxBill’s solution.

Testimonial

Dragan Bukatarevich

COO at Infostan

"Working with MaxBill significantly upgrades the value proposition we provide to the City of Belgrade and our other municipality clients. MaxBill offers virtually endless flexibility for us to configure any service, workflow process or revenue-generating activity while keeping the IT operation efficient."

MaxBill is a variable platform that allows for managing billing, payment and collection, customer and partner interactions. Thanks to its architecture, MaxBill can be adjusted to the specifics of every given company and take its business processes to a new level with an innovative modern billing solution.

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Infostan

Infostan

Objectives

Upgrade the payment system

Create a unified framework

Challenges

Outdated technology could not support the company needs

Segregated billing systems created an overcomplicated infrastructure

Over 20 services required an efficient way to maintain them

Solution

Centralised structure

Multi-tenant architecture

Independent hosting

Result

Centralised management of all the services

Opportunities for revenue growth

Reduced IT expenses

The further expanse of municipality customers

Testimonial

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