Success stories

CTT

How CTT and MaxBill Unifyied Payment and Collection Services for Portuguese Municipalities

CTT

Services:
Utility, Municipal services
Location:
Portugal

CTT is the national postal authority of Portgual. Typical for European countries, it accepts payments for utility and municipal services from citizens, as well as providing payment and collection services to municipalities on a business level.

Operating across the country, CTT faced a necessity of unifying billing processes for multiple local authorities. Introduction of the MaxBill solution allowed CTT to provide its subsidiaries with a standardized billing tool while preserving the required level of autonomy for each of them.

Objectives

Unify billing processes

With multiple local authorities utilizing isolated billing systems, CTT required a complex solution which would provide a centralised billing system while allowing for independence to a certain extent.

Reduce IT expenses

Supporting a county-wide system demanded a considerable amount of finances and management effort from CTT. The company was looking for opportunities to reduce its IT costs.

Challenges

Segregated billing systems for local authorities

Isolated billing systems, used by municipalities around Portugal, significantly slowed down all the business processes and made it unable to introduce a standardized billing framework.

Outdated technology

The legacy billing systems were mostly internally developed and utilized outdated technologies. Over a course of time, these systems required more and more costs and efforts to operate and support.

Two-way service delivery

CTT offered its services for both B2C and B2B clients and required a complex solution to meet the needs of its end-users and municipality customers with maximum efficiency.

Solution

The MaxBill portfolio met the CTT requirements of the system transformation. A compound billing solution allowed for providing payment and collection services with an up-to-date, innovative approach to managing business processes. The solution also helped reach the following milestones:

Centralising all services under one solution

The MaxBill system substituted legacy billing systems, unifying all the processes and centralising them within one structure. The MaxBill solution united all the components, providing functionality for customer management, meter and route management for utility services, product management, invoicing and payment collection for every entity.

Implementing multi-tenant architecture

As every entity within the company operated locally, MaxBill’s multi-tenant architecture enabled CTT to maintain its own customer database independently. In addition, it allowed for configuring separate business workflows and billing processes for each municipality customer of the company.

Self-service modules

MaxBill solution included web-based modules for customers to cover up the B2C level for CTT. The self-service enabled end-users to access the account information and pay invoices via the Internet.

Deployment as a hosted solution

MaxBill was deployed for CTT as a hosted solution supported by the company’s subsidiary Mailtech Holding. This decision provided CTT with the required flexibility of operating the system.

Result

Lowering IT expenses

Introducing a single modern billing system reduced the budget spent on the software support and operation, as well as lowered its maintenance efforts.

Finding new opportunities to introduce a SaaS business model

Thanks to MaxBill being deployed as a hosted solution, CTT acquired an opportunity to provide its payment and collection services based on a SaaS business model to municipalities of Portugal.

Winning new prospects

After the successful implementation of the MaxBill solution for municipalities in Portugal, CTT was planning to expand it further throughout the Community of Portuguese Language Countries (PALOP) to the countries served by CTT in Africa, Southeast Asia and South America.

Testimonial

Luis Alveirinho

Board Member, CTT

"For our customers, we are rolling out a novel service platform based on the MaxBill solution that will expand their revenue collection capacity, while removing expensive IT and operational costs. The flexibility of MaxBill uniquely positions us to satisfy the immediate needs of our current client base and easily adapt the solution to meet the future deployment requirements."

MaxBill’s innovative approach to customer service and billing provides companies with an opportunity to modernize the way they manage service delivery and billing making it fast, reliable and up-to-date. The flexible structure of MaxBill makes it a perfect fit for many companies that seek for additional competitive advantages.

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