Billing Solution for Telecommunication
An end-to-end digital solution for telcos, which introduces an innovative approach to billing, customer and data management
A total digitalisation of all spheres of life raises a high bar for service delivery and customer experience management, dictating its terms even for the level of expected business growth. In that framework, telecommunication service providers are now struggling even more to find a way to differentiate their services, maintain the attractiveness of their offerings and improve the efficiency of their operations.
The MaxBill solution is a quintessence of our two-decades implementation experience and industry best practices, offering a flexible, all-in-one billing and customer experience management platform to cover the full range of telecom service offerings, from traditional MVNO and M2M to modern digital services. Allow your business to gain a powerful tool that encourages multi-service delivery to mirror real customer needs and efficiently monetize the entire company’s service portfolio.
Digitization could enable telecom operators to improve their profits by as much as 35%, yet the average improvement achieved now is just 9%.
Designed Specifically for CSPs
MaxBill is designed to meet the specific needs of communication service providers, featuring a functionality to enhance every aspect of business processes. Being a complex, integrated solution, MaxBill manifests a holistic approach turning billing operations, customer support, service delivery and data management into a coherent system.
The MaxBill solution provides multi-tenancy capabilities with the possibility to manage multiple revenue-generating companies (tenants) and brands in one single instance.
MaxBill’s automated order management reduces errors and failures while processing customer orders from the initial enquiry to the service activation.
MaxBill helps to make billing processes precise and accurate, reducing the number of disputes on mischarges and billing errors, as well as rapidly handling dispute queries once they occur.
Customer Lifecycle Management
Keep track of all the information about each account, gaining control over the billing process, and make personalized service offers based on customer’s preferences.
MaxBill is happy to partner with leading telecommunication companies and help them leverage business processes, scale their operations and enhance their customer and billing services.
Services:TV/ fixed/mobile telephony
“With MaxBill we were the 1st company in the Netherlands to introduce Fiber-to-the-Home (FTTH) and Loan management for Fiber equipment providing us with a significant market advantage. The MaxBill solution is also enabling us to roll out automated online migrations of complete areas where FTTH is introduced.”
“From our perspective, it is unique that the MaxBill product suite has adopted all our changes in the last two decades.”
Services:Triple-play (TV, Internet, telephony)
“MaxBill proved to have an excellent understanding of our specific issues and challenges. The system also fits nicely into Caiway’s current architecture. These aspects form the basis for a sustainable relationship.”
After the COVID-19 pandemic had taken its toll on providers, many were forced to speed up their digitalization. Such transformation, however, should be carefully carried out in order to help businesses adjust to the new reality.
Telecommunication companies are constantly on the edge of innovation. In this ever-changing playing field, they should pay close attention to the needs of the clients. One of the many ways to do it is to set up effective communication.
Introducing one of the company leaders — Val Morozov, a Vice President of Product Management. In this interview, he shares the most interesting insights and fun memories about working in MaxBill.
In the modern world, technologies develop so fast, that products, once deemed top-notch, very soon become just the norm. Therefore, telecoms need to come up with innovative decisions all the time.
Carrier billing seems to help gaming operators draw in the audience and bring additional revenue. Should most operators provide their customers with this payment method or does it look better in theory than in practice?
Distributed energy resources are influencing the utility sector more and more each year. It’s not a question anymore, whether or not the industry will be moving towards more environmentally-friendly solutions. It’s how this shift will be happening.
COVID-19 pandemic has changed economic and social life all around the world. What are utility service providers to expect during these challenging times? It’s worth looking into the most plausible scenarios.
We’re thrilled to attend ICE London in February to discuss challenges, innovation and trends in gaming and exchange insights with other major industry players.