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Billing and customer information system for heating and cooling suppliers

MaxBill is a comprehensive billing and customer management solution tailored for district heating and cooling companies, as well as innovative renewable energy providers. It ensures full compliance with billing regulations and heating requirements.

MaxBill designed to maintain high levels of customer satisfaction and provide reliable service at reasonable costs. With a customer-centric approach, MaxBill simplifies billing, cost allocation, and revenue collection for various customer types, including households, multitenant buildings, industrial clients, and more.

MaxBill is ideally suited for local heating providers and global, innovative energy companies

District Heating and Cooling

Managing a district heating network, providing quality customer service, and processing data from meter to payment is a challenging task for any heating and cooling supplier. For district cooling system owners, additional tasks include efficiently managing the growing demand for air conditioning, balancing electrical loads, reducing fuel costs, and achieving economies of scale.

Private Heating and Cooling

Property management companies, energy services, and social housing providers supply heat and manage billing for individual customers. Ensuring accurate sub-metering of apartments and precise billing is crucial for efficient energy use in private housing estates, as well as maintaining high-quality customer service.

Renewable Energy and Heating Suppliers

Clean energy technology providers offer comprehensive that combine solar panels, heat pumps, storage batteries, and smart technologies to manage energy efficiency. These solutions help customers maximise energy efficiency, achieve high levels of independence and sustainability, and reduce their energy bills and carbon emissions. To manage end-to-end solutions, it is crucial to present strong value propositions to customers and maximise customer satisfaction. Additionally, supporting net metering and net billing is important for accounting and settlements for energy supplied to the grid.

The solution is suitable for all heating systems, from traditional water heating using gas, coal, and electricity, to renewable energy sources, such as heat pumps, solar energy, biomass, and geothermal energy. MaxBill supports multiple methods of heat calculation, making it a versatile choice for diverse heating needs. MaxBill operates efficiently within district heating networks across different generations, including G2 (in situ), G3 (prefabricated), and G4 (4th generation). This versatility ensures that MaxBill can meet the diverse requirements of district heating companies, simplifying their operations while enhancing customer satisfaction.

Key MaxBill features for enhancing efficiency in heating and cooling companies

Product Management

Our system supports heating and cooling contracts with customers, that including one or more costs that the meter uses for billing. Products can have fixed or variable costs based on the energy consumed.

Create collective agreements to work with tenants or housing associations.

MaxBill provides portfolio design for advanced services, including the configuration of bandled ones. This includes end-to-end offer s for the design, installation, and aftercare of solar panels and heat pumps, all in one place.

Customer Management

MaxBill offers a 360° view of customer information in a single interface, supporting the entire customer journey from activation to service provision, consumption tracking, billing, payment collection, and debt management.

Communicate with your customers through a self-service customer portal. Your customers get access to their information, including invoices, services, meter reading reports, and can request additional services.

Meter Reading

The Meter Reading module processes data from various metering infrastructures, including standard, smart, half-hour, and quarter-hour meters across the electricity, gas, and water industries.

Forecast future consumption using AI-based and industry-defined methods.

Billing

Benefit from multiple play billing, allowing to combine different services, products, and bundled packages in one robust system. Generate bills in bulk, on-demand, via API and UI.

Deliver invoices through email, printed invoices, or SelfCare portal.

MaxBill enables billing with various net metering scenarios.

Revenue and Debt Management

Manage payment processing, including bank interfaces, integration with PSP, payment allocation, cashier session, rejects, refunds and adjustments.

Apply and manage diverse payment plans to ensure both corporate healthy cashflow and customer loyalty.

Leverage the MaxBill ML model to evaluate customer debt risk and apply preventative measures.

GenAI for business outcomes

Utilize AI algorithms to predict future heat consumption to ensure accurate energy purchasing.
Identify contracts with a high risk of future debt and analyse the key factors contributing to the customer’s debt.

Transform Heating and Cooling Services with the MaxBill billing system. Achieve proven results!

Revenue Growth

Ensure accurate billing, timely invoicing, and efficient payment collection processes.

Business Expansion

Unlock opportunities for unlimited expansions of product offerings to current customers.

Debt Prevention

Enhance financial well-being by utilizing the ML debt prediction model, get recommendations for preventing customer debt and minimizing debt collection costs.

Cost Savings

Achieve significant cost savings with more accurate AI-driven consumption forecasts, purchasing support, and synchronization with weather forecasts to optimize expenses.

Ready to scale your business with MaxBill?

We’d be happy to discuss your needs and explain how MaxBill will make your billing process more transparent, services more scalable, and customers more loyal.

More Insights into billing and customer information system for heating and cooling suppliers

July 8, 2024

MaxBill (LogNet Systems) Recognised as a Representative Vendor in the 2024 Gartner® Market Guide for Utility Customer Information Systems Report

LogNet Systems (MaxBill) recognized in the Market Guide by Gartner as a Representative Vendor

June 27, 2024