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Digital transformation is simultaneously a matter of urgency and a point of confusion for most businesses. While executives realize the need for it, many are not quite sure what approach will bring the most value and where to start. New software gets installed and workflows get altered; but instead of boosting the company’s productivity, it only brings frustration. The learning curve for employees may turn up steeper than expected, entailing delays, errors and sunk costs.
If you feel like your team doesn’t have the bandwidth to learn new software, troubleshoot issues and manage connected processes, it’s time to consider turning to a Software-enabled Services provider. Specialists who deeply understand their software can get value from it much faster than someone who has just started using it. Unless the software is your business, it might be a good idea to focus on the objectives you wish to achieve rather than on the software itself.
Overview. What’s inside:
Delivering the Outcome, Not the Tool
Software-enabled Services: Use Case for BSS Operators
SeS: a Productivity and Resilience for OSS/BSS