Innovating service strategies for the energy providers
70% of energy retailer representatives referred to billing and customer care solutions as key enablers for their business strategies.
The number of challenges in the energy sector grows with every new competitor entering the domain. Under the pressure of the expanding market together with the increased customer demand to service quality and delivery, utility providers are forced to seek for new business strategies.
To stay competitive and, moreover, to thrive, the industry must take a step forward and reconsider its business processes and ways of interacting with end-users. Among many ways to improve the situation and meet the needs of the modern customer, Quindi Research names upgrading billing and customer information systems.
The in-depth analysis reveals development opportunities, acknowledges the role of billing and customer management in the energy sector and provides relevant statistics from the industry experts.