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Evaluating vendors and weighing their ability to respond to the user needs and the energy market demands.
The global market for customer care and billing for 2012 is estimated at $913.9 million
There is no doubt that today’s business is more customer-centred than ever before. The quality of customer service and interaction defines the user’s attitude to the brand, turning them into a loyal client or making depart to a competitor.
In such conditions, the utility sector highly depends on its business processes efficiency, well-structured billing system and proactive customer care approach. To help energy providers decide on the most appropriate vendor, IDC has evaluated a list of selected companies.
MaxBill has been listed among the companies that match the criteria set by IDC and are able to meet the demands of the growing energy market.
Overview. What’s inside:
What business goals do energy providers expect to achieve with modern billing solutions?
What are the features to look at when choosing a vendor?
How LogNet Billing and its MaxBill solutions can benefit energy retailers?