Evaluating vendors and weighing their ability to respond to the user needs and the energy market demands.
The global market for customer care and billing for 2012 is estimated at $913.9 million
There is no doubt that today’s business is more customer-centred than ever before. The quality of customer service and interaction defines the user’s attitude to the brand, turning them into a loyal client or making depart to a competitor.
In such conditions, the utility sector highly depends on its business processes efficiency, well-structured billing system and proactive customer care approach. To help energy providers decide on the most appropriate vendor, IDC has evaluated a list of selected companies.
MaxBill has been listed among the companies that match the criteria set by IDC and are able to meet the demands of the growing energy market.