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Responding to radical shifts in the energy market with an upgraded billing and customer care approach
80% of homes in the European Union are to have smart meters in 2020
Customers of today demand more from the utility companies. With the growth of ecological and financial awareness, end-users want to have greater control over their energy consumption which sets new business goals for the utility providers.
The ability to quickly respond to the emerging needs of the market, as well as a proactive position regarding customer service and product management, define the success of the energy company today. On top of that, with more and more independent retailers and providers flooding the market, it is essential to find those unique and unconventional features that will help stand out among the competitors.
A new approach to billing and customer management serves as the core element in the transformation for companies that aim to thrive in modern conditions. The report from Quindy will guide you step by step through main challenges for today’s energy companies and how to overcome those reconsidering the way to operate the business.
Overview. What’s inside:
What is the new customer persona and their attitude to energy consumption?
What to pay attention to when developing a winning service proposition?
How does upgrading billing and customer management contribute to the company development strategy?
How to choose a vendor to fit your business goals best?