By Sheryl Kingstone
November 13, 2015
Customer experience management (CEM) is a top driver of telco transformation projects, as service providers look to differentiate based on intense competition. As the industry replaces legacy systems to meet the demands of new business models and technology innovation, underlying issues associated with service configuration and provisioning, billing and self-service loom large.
That challenge has triggered a wide variety of services and tools, with some vendors reinventing their product strategies to embrace cloud computing, big data and social media; whereas others build out service and management capabilities to address changing customer expectations. To meet the industry challenges, LogNet Billing has released its latest offering, claiming a modern approach to billing, service delivery and customer-experience management.
(Above is the introduction to this analyst report from 451 Research. To download the full analyst report, please click here.)