Derech Eretz uses online self care solution from LogNet Systems to improve customer satisfaction and reduce operational expenses
London, UK (June 8, 2009) – LogNet Information Technologies, the leading provider of next generation e-Billing and Customer Self Service solutions, announced today that the company has supplied Derech Eretz with an online Customer Self Care solution for its toll road operation in Israel.
Derech Eretz recently launched online customer self care capabilities based on LogNet’s Account Manager Suite (AMS). LogNet’s AMS solution enables Derech Eretz customers to independently and securely manage and analyze account information online, including registering for subscription services, viewing usage (travel) details and paying for invoices. By enabling Derech Eretz to provide online customer self care capabilities, LogNet saves Derech Eretz significant operational expenses associated with printing and mailing invoices and maintaining call center staff to handle routine customer care tasks, while creating another important payment option.
“Our new self care service is designed to benefit all our customers, including both ongoing subscribers and occasional travelers,” said Yehuda Vilk, CEO of Derech Eretz. “This self care portal saves our customers time and keeps them updated on their travel history. The portal also has the added environmental value of significantly reducing the amount of paper we consume during the course of our operations.”
“Derech Eretz is our first toll road operator client and I am confident that this successful project will lead to greater traction in this expanding vertical market,” explained Taly Eshel, CEO of LogNet Information Technologies. “Derech Eretz clearly demonstrates the value in offering online self care capabilities to service providers and operators across all vertical markets.”
Derech Eretz currently offers a branded self care portal based on LogNet’s AMS solution that is directly integrated into the web site of its Road 6 (Kvish 6) toll road operation and is planning to provide similar online self care capabilities for customers of its soon-to-be-opened CarmelTun toll road operation.
About LogNet Information Technologies
LogNet Information Technologies provides next-generation e-billing and customer self-service comprehensive software solutions, enabling organizations to offer their customers a superior experience to manage their accounts, order products and services, review and analyze bills, execute payments as well as resolve disputes online from a single starting point within a company’s web site. Our dynamic versus static solution helps our clients to reduce operational costs, introduce new sales and service channels, while strengthening relationships with their business customers by improving customer care quality. Billing systems agnostic, LogNet’s proven value-added solutions – together with the vast experience and knowhow gained while servicing leading companies worldwide – provide clients with the assurance of a successful implementation of their web based self-service offering, thus ensuring that they remain leading providers.For more information, please visit our web site at www.lognet-systems.com.
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