By Agatha Poon
April 17, 2015
As service providers look to reverse their declining revenues and increase service commodification with new business models and technology innovation, underlying issues associated with service configuration and provisioning, billing and customer experience management loom large. That challenge has triggered a wide variety of services and tools, with some vendors reinventing their product strategy to embrace cloud computing, big data, and social media; whereas others build out service and management capabilities to address changing customer expectations. LogNet Billing is one of the BSS vendors to emerge in recent years claiming a modern approach to billing, service delivery and customer experience management.
(Above is the introduction to this analyst report from 451 Research. To download the full analyst report, please click here.)