May 15, 2014
LogNet Systems and its system integrator partner FPT Information System (FPT IS) have won Global Telecoms Business Innovation Award in the Business Service Innovation category for their implementation of the MaxBill solution for Modern Billing for Lao Telecommunications Company (LaoTel), the leading telecommunications service provider in Laos.
The Global Telecoms Business Innovation Awards recognize innovative projects in the telecommunications industry worldwide. These awards were established in 2007 and annually distinguish communications service providers and their technology suppliers.
LaoTel is the incumbent telecommunications service provider in Laos. The company provides fixed line, mobile and Internet services to a growing customer base of over 3.5 million subscribers and is the only communications service provider to provide full nationwide network coverage.
In response to the gradual appearance of competitive alternatives available to its customers, LaoTel took the strategic decision to make holistic changes to its billing, service delivery and customer care operation. With the objective of streamlining business processes for its multiple service operation and improving the attractiveness of its services, LaoTel selected FPT IS to implement the MaxBill solution for Modern Billing from LogNet Systems after an intense selection process that included a fully integrated proof-of-concept (POC) trial.
“We congratulate FPT IS and LogNet on winning this innovation award,” commented Kingkeo Vangkaneng, Deputy General Director General at LaoTel. “The MaxBill solution is empowering us to grow our business with improved profitability and efficiency and increased customer loyalty to the LaoTel brand.”
The MaxBill solution has become an asset to LaoTel by enabling the company offer multiple services and attractive packages with zero-touch, automated service delivery, simplified customer support and transparent billing. On a strategic level, MaxBill allows LaoTel to manage best practices for defining and implementing modern and efficient BSS processes that are fully integrated across its entire organization.