By Rose Bundock
November 2, 2015
Smart energy trade event European Utility Week 2015 opens tomorrow in the Austrian capital Vienna.
The three-day event, which comprises a conference and exhibition, covers smart grids, smart meters and smart energy technologies and will be attended by vendors, utilities and industry associations.
Smart energy organisation ESMIG is one association that will be present at Messe Wien.
ESMIG said its message for the event is demonstrating the open architecture for demand response solution that it has developed between its members.
The platform aims to improve interoperability between smart meters and consumer energy management solutions.
(Below is the reference to LogNet Billing in this article.)
LogNet Billing, a unit of UK-based LogNet Systems, a provider of billing solutions for multiple service environments, said it will introduce the latest version of its MaxBill Solution at European Utility Week 2015.
Version 5 includes a mobile self-care app, predictive analytics and new business process templates for service providers to improve customer engagement and create better service offerings, said the company.
“Good customer engagement strategies and initiatives are important in newly competitive markets as customers now have alternatives and can easily switch providers. Retail energy companies and other utilities providers must strategically differentiate themselves with better service offerings and customer service,” explained Kirill Rechter, CEO of billing solution provider LogNet Billing.
“Transparent and fair charging that is clear and accurate and does not include any lock in fees or hidden charges will help build loyal customers. Efficient business processes, including self-service options, as well service packages are also very important.”