As Internet service providers work with products that are digital by nature, many think that digital transformation is what happens to these companies on a regular basis. It is a partially true statement, but it doesn’t mean there is a challenge behind every single one of these cases. Jukka-Pekka Laulajainen, the VP of R&D at Netplaza, a prominent ISP for enterprise customers in Finland, sat down with The Digital Enterprise, share his vision on the importance of digitalization in the modern content delivery network, and talked about the problems the company was set to solve.
Corporations such as Netplaza are mainly focused on delivering fast and secure transit connections and improving overall national networks state in the Finland region and beyond. And as the company experienced significant growth in the role of the fiber network providers, the digitalization of processes became a more and more increased need.
The main challenge they were eager to solve is to find the perfect balance between the fair amount of manual work while implementing tooling and automation as sales volumes increase. Our all-in-one solution turned out to be the perfect fit for Netplaza’s needs that allowed optimizing provisioning and billing processes for live fiber networks. Thanks to our flexible and easily-deployable platform the company could take advantage of modern tech and support their state-of-an-art customer service while diminishing the challenges behind scaling the operations when the business grows.
This approach paid off big time for our client and helped them strengthen their market leadership and stand out from other competitors. For more on how the MaxBill solution was used by Netplaza, read the full interview on The Digital Enterprise.
In this article, Konstantin Dolgushin, Vladimir Penkov, Val Morozov, and Rost Bitterlikh share the recent case of developing a churn prediction model for one of MaxBill’s partners to improve customers’ experience and increase their loyalty.
Let’s review the major influences and nuances of the utility industry we have discovered while researching the Nordic market. With the assistance of our partners Lars Enström and Carsten Korgaard, we have identified two main drivers for digital transformation in the region.
Most companies are using automation for different routine operations. From software to hardware, tools for automation are now highly sought after, not only by large enterprises but by smaller businesses alike. Let’s explore, what benefits can automation bring for revenue management in particular.
Introducing one of the key company masterminds — Oleksandr Slobodianik, the System Architect. In this interview, he shares the story of his career path at MaxBill, recalling some special memories and disclosing professional insights.
Just recently the MaxBill team developed a new order management dashboard. This experience led us to revisit the fundamental principles of design and share some findings that could be valuable for everyone working in the field of UI/UX.
Finding the right billing and partner management platform for your business needs might be difficult in the modern world. We’ve compiled 4 main tips to help service providers navigate the sea of possibilities and choose the solution that works for them.
MaxBill is excited to collaborate with Carsten Korgaard and Lars Enström to bring positive changes to the Nordic market. We’ll be combining our expertise to deliver the best billing and partner management solution to the local service providers.
MaxBill is proud to present the technological report that showcases the achievements of the first half of the 2020. Learn more about the innovative directions the company is taking, which technologies it’s focusing on and how it is benefitting our partners and clients.