Derech Eretz from now on uses an online self-care solution from MaxBill to improve customer satisfaction and reduce operational expenses, which makes us proud of being chosen.
Derech Eretz recently launched online customer self-care capabilities based on the MaxBill Account Manager Suite (AMS). The AMS solution enables Derech Eretz customers to independently and securely manage and analyze account information online, including registering for subscription services, viewing usage (travel) details and paying for invoices. By enabling Derech Eretz to provide online customer self-care capabilities, MaxBill saves Derech Eretz significant operational expenses associated with printing and mailing invoices and maintaining call center staff to handle routine customer care tasks, while creating another important payment option.
“Our new self-care service is designed to benefit all our customers, including both ongoing subscribers and occasional travelers. This self-care portal saves our customers time and keeps them updated on their travel history. The portal also has the added environmental value of significantly reducing the amount of paper we consume during the course of our operations.”Yehuda Vilk, CEO of Derech Eretz
Derech Eretz currently offers a branded self-care portal based on the MaxBill AMS solution that is directly integrated into the web site of its Road 6 (Kvish 6) toll road operation and is planning to provide similar online self-care capabilities for customers of its soon-to-be-opened CarmelTun toll road operation.
We start this year’s series of interviews by talking to one of the Best Employees 2020 award winners. Alexander Kovalevskiy is a project director at MaxBill, who joined the team last summer. In this interview, he shares valuable tips for those starting their path in the role of a leader.
At the beginning of January, the MaxBill team participated in a series of informative yearly workshops, followed by an award ceremony for the best employees and the most active speakers of MaxSeminars of 2020.
As we approach the end of 2020, it is time to look back on its greatest highlights. From upgraded internal processes to wide brand recognition, from new friendships built to new regions uncovered, the passing year has left us a lot to remember.
The utility industry has felt pressure to undergo a digital transformation for a long time now, and with the recent COVID-19 pandemic, it only became more apparent. In this article for Energy Central, Rost Bitterlikh talks about using data gathered by utilities, artificial intelligence (AI) and machine learning (ML) creatively.
The COVID19 pandemic has changed the world – for better or worse. It is our responsibility to foresee the possible consequences of these changes for each industry and plan the appropriate measures to support companies there. Today, we looked into the state of renewables and considered the possible solutions to help this sector evolve.
Let’s review the major influences and nuances of the utility industry we have discovered while researching the Nordic market. With the assistance of our partners Lars Enström and Carsten Korgaard, we have identified two main drivers for digital transformation in the region.
MaxBill releases a new whitepaper, dedicated to revealing the company’s vision for providing the gaming industry with a solution to strengthen partnerships and ensure business scalability, which will further lead to its success.
MaxBill is excited to collaborate with Carsten Korgaard and Lars Enström to bring positive changes to the Nordic market. We’ll be combining our expertise to deliver the best billing and partner management solution to the local service providers.