Utility providers have faced a lot of pressure last year, due to the worldwide health crisis and subsequent lockdown. Though the situation slowly stabilizes, the industry will be recovering for many months to come, and the companies everywhere are forced to re-think their procedures according to the circumstances.
The demand for renewable sources of energy is rising, more independent providers join the grid, and it is up to larger companies to catch up and build sustainable partnerships. Users become more involved with their providers, demanding more authority over their own finances and services. Utilities must establish more transparent communication with their customers now, offering comprehensive contract terms, detailed billing information and personal touch to interactions. Therefore, digital transformation becomes unavoidable for those companies, who want to stay relevant and perform up to the customers’ expectations.
We dig deeper into the above-mentioned and other trends in the recent MaxBill datasheet. It paints a bigger picture of where the industry is heading in 2021, to help utilities navigate their business more successfully.
In 2021, partner management becomes a focal point for both large and small corporations. Good PRM software becomes one of the keys to extending the service offer, growing the revenue and securing the future of the business. In this article, we describe the main components to keep in mind, in order to enhance your partner relationships.
Fill in a 5-min anonymous survey to study the impact of Artificial Intelligence (AI) on energy and utility providers. Leave your email and get the results along with useful recommendations on taking advantage of emerging trends, growing customer base and staying ahead of the innovation curve in your inbox in 4-5 weeks.
MaxBill plans to attend the Enlit Europe on-site event, which will be held from 30 November through to 2 December 2021 at the Fiera Milano di Rho, Milan, Italy. Let’s meet up and connect!
We start this year’s series of interviews by talking to one of the Best Employees 2020 award winners. Alexander Kovalevskiy is a project director at MaxBill, who joined the team last summer. In this interview, he shares valuable tips for those starting their path in the role of a leader.
At the beginning of January, the MaxBill team participated in a series of informative yearly workshops, followed by an award ceremony for the best employees and the most active speakers of MaxSeminars of 2020.
After analyzing the current state of the market and last year’s biggest trends, the MaxBill team compiled a datasheet that can help telecom providers see more clearly which paths the industry is going to take in 2021 and what they need to do to stay relevant.
As we approach the end of 2020, it is time to look back on its greatest highlights. From upgraded internal processes to wide brand recognition, from new friendships built to new regions uncovered, the passing year has left us a lot to remember.
The utility industry has felt pressure to undergo a digital transformation for a long time now, and with the recent COVID-19 pandemic, it only became more apparent. In this article for Energy Central, Rost Bitterlikh talks about using data gathered by utilities, artificial intelligence (AI) and machine learning (ML) creatively.