MaxBill is happy to announce that the company has been selected by First Utility, a leading independent energy and telecoms company in the United Kingdom, to provide its multiple play customer management and billing solution for combined energy and telecommunications services.
First Utility was the first energy company in the United Kingdom to offer smart meters as standard to its customers. In addition to supplying electricity and gas services to residential and business customers, First Utility also provides telephony and broadband services.
“When we first made the decision to unify our billing processes we were not certain that we would find a vendor that could deliver a multiple play solution to support both energy and telecommunications services. MaxBill allows us to turn our smart meter readings to competitive advantages and generate full value from our customers, while the possibilities for adding services supported by complex bundling scenarios are endless.” Mark Daeche, CEO of First Utility
The multiple play solution from MaxBill will provide a single platform for First Utility to manage the customer management and billing activities for its entire service portfolio. The MaxBill solution will relieve First Utility of significant operational bottlenecks by fully automating the business processes for its multiple service environment. The solution will also allow First Utility to use the real-time consumption-based data created by its smart meters to dynamically adjust pricing with the possibility of creating promotional plans, cross-product packages and loyalty schemes.
“This is a significant opportunity for us to demonstrate the full multiple play capabilities of our solution and technology. First Utility is creating one of the first large scale and fully integrated multiple service environments combining energy and telecommunications services and we are proud to be supporting such an ambitious project.” Kirill Rechter, CEO of MaxBill
The MaxBill system will replace a number of disparate legacy systems previously used by First Utility and will include the functionality for CRM, order management, meter management, rating, product catalog and invoicing. The MaxBill system will be implemented in compliance with the energy sector regulations in the United Kingdom that govern the obligations of gas and electricity suppliers.