Schedule a Demo
September 22, 2020
Managing a significant client base requires service providers to be proactive in maintaining professional standards in the hopes of creating delightful customer experiences. At the same time, it is important that the process of such maintenance is enjoyable for the personnel. One way of ensuring satisfaction on both ends is by using an automated solution for billing, invoicing and managing partners and clients.
In general, a SaaS billing solution is a powerful tool designed to perform billing operations, and invoice customers for services provided. It can enhance all of the customer-related communications, and make partner settlements more quick and transparent. Research indicates that businesses can minimize invoice-processing expenses by as much as 70% through the use of billing software that offers automation.
As digitalization becomes the norm for a variety of industries, finding a platform that caters to your business needs and requirements may prove challenging as the market continues to grow. Outlined in this piece are 4 essential tips for selecting the best billing and partner management solution to ensure that you’ll receive all the support you need to grow your client base, add more services to offer and expand your business.
1. Safety First
There is a myriad of factors to consider in choosing a platform, but none of them is as imperative as safety. Since a billing solution manages confidential financial information and documents, opting for an established organization that builds and configures software securely and reliably is a must.
Ideally, look for organizations that offer solutions addressing top security aspects such as data protection, server security, login security, and a knowledge base of online articles and advice for online security. CompareCamp compiled a list of the top billing software solutions that address the four main aspects of security to ensure that you find a platform that works best for your operations. You might be surprised to not see MaxBill on this list, as we pay utmost attention to the safety and security of our solution. However, we just recently joined CompareCamp, so make sure to check their next evaluation and find our company there.
2. Evaluate Your Needs and Requirements
One of the most crucial steps in choosing a SaaS platform is to know what you are looking for. Make sure you understand what works and what doesn’t, and pick a solution that will help you be more efficient. It is worth noting that a tool with unlimited features won’t necessarily fulfill your needs better. Instead, it might do the opposite, especially if you haven’t figured out the underlying issues that prompted you to introduce it into your processes in the first place.
Take a hard look at your current workflows and consider which billing solutions match them, so you avoid overloading your team with a barrage of tools that only seem fresh and shiny. This is why it is almost always recommended to go simple at first and avoid sophisticated features that may exacerbate your current issues even further. Then, you can add modules that you will find necessary for your exact case.
Simple billing and partner management solutions should be able to perform billing operations automatically, create and customize invoices, support multi-tenancy and generate detailed reports. The above functions will ensure the accuracy of all the processes, provide scalability of your business and support its growth, no matter if it’s vertical or horizontal.
3. Check for Multiple Integrations
The ability of your billing solution to be integrated with third-party systems is crucial for the business of any size. Picking an online billing system that can be combined with multiple integrations will eliminate errors during the processes of data migration and enhance the capabilities of the company as a whole.
Gather data about third-party integrations from your candidates and determine how well and efficiently your internal and external systems work with each solution.
4. Appreciate Flexibility and Dedication
You don’t want to limit yourself by partnering with a company that has no interest in keeping up with the industry trends. Utilizing cutting-edge technology will ensure that you can deliver the best customer experience to your users. Look for partners that are committed to constantly improving their offer. At the same time, don’t forget about the particular pain points of your industry. Make sure that your partners listen to you and take into account your requirements. You’ll get more value, if that the system can be tweaked to the specifics of your company.
All successful businesses grow, and the billing solution you’re choosing has to support this evolution without any hiccups along the way. The client base also becomes more demanding, and the platform you’re using has to satisfy its needs. When choosing a billing platform, look for an organization that is genuinely dedicated to strengthening your business, not just sell you a set of features. While features are important, the readiness of the company to adjust the modules to best suit your case is invaluable.
Making Your Purchasing Decision
A SaaS billing platform can help shorten the billing cycle, manage customer-related communications and improve the experiences of both the client base and the personnel. It increases the efficiency of operations, takes the pressure off the accounting team, and plays part in improving partner relationships through better accuracy and more detailed reports. To get the most out of your billing and partnership management system, make sure to use the tips above while going through the process of choosing the vendor to partner with.
We are proud to say that MaxBill is one of the top billing solution providers. We empower multiple industries to facilitate efficient business growth using a contemporary approach to customer experience management, service delivery, and billing. To discover more in detail about the MaxBill solution, visit our product page. Additionally, you can request a demo right away to get an even more personalized look.
Energy B2B SaaS Customer Support: Golden Standards of MaxBill. Interview with Javier Morelli, Account Director.
The full-fledged explanation of software maintenance and support services at MaxBill.
Six Energy and Utility Conferences to Attend in the UK: 2023/2024
6 essential E&U events 2023/24 to visit for utility c-suite leaders, governments, and NGOs
Never miss an important story!
Get the latest news dispatched to your inbox once a month.